JM77 Privacy Policy

01 Overview

This Privacy Policy applies to all users of the JM77 platform, including the website and any mobile versions. It covers personal data collected during account registration, during your use of the platform's games, sports betting, deposit and withdrawal services, and through any communications you have with the JM77 support team.

JM77 is committed to handling your personal data responsibly. We collect only what we genuinely need to operate the platform, process transactions in PKR and maintain account security. We do not collect data for the sake of it, and we take reasonable technical steps to keep what we do collect secure.

By creating an account and using JM77, you acknowledge that you have read this Privacy Policy and understand how your personal data will be used. This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform.

02 Data We Collect

JM77 collects personal data in the following categories:

Registration & Identity Data

• Full name, date of birth and gender
• Contact number (mobile)
• Email address
• Account username and encrypted password
• Identity verification documents (such as CNIC copy) when requested for account verification purposes

Financial & Transaction Data

• PKR deposit and withdrawal amounts and dates
• Payment method identifiers (e.g. JazzCash account number, Easypaisa wallet reference, bank account details for Raast or bank transfers)
• Transaction history associated with your JM77 account

Gameplay & Activity Data

• Games played, bet history, win and loss records
• Bonus and promotion usage
• Sports betting selections, odds accepted and settlement outcomes
• Session duration and frequency of platform use

Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system and browser
• Pages visited, time on page and navigation patterns within the platform
• Cookie identifiers and session tokens

Communications Data

• Support chat logs and email correspondence with the JM77 team
• Feedback or complaints submitted through the platform

03 How We Use Your Data

The table below summarises the main purposes for which JM77 uses your personal data:

JM77 does not use your personal data for any purpose beyond those described in this policy without first obtaining your consent or as required by applicable law.

04 Data Sharing

JM77 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of third parties, only to the extent necessary:

• Payment Processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider receives the transaction data required to process the payment. Their own privacy policies govern how they handle this data.
• Identity Verification Providers: If you are asked to verify your identity, your CNIC or document scan may be passed to a trusted verification partner. These providers are contractually bound to handle your data securely and only for the stated purpose.
• Game Studios: Third-party game providers such as Pragmatic Play, Evolution and Spribe may receive anonymised session and gameplay data to support their games operating correctly on the platform.
• Fraud Prevention Services: Technical data including IP addresses and device fingerprints may be shared with fraud detection services to protect the integrity of the platform.
• Legal Requirements: JM77 may disclose personal data where required by a valid legal process, court order or regulatory obligation.

In all cases where data is shared with third parties, JM77 takes reasonable steps to ensure those parties maintain appropriate data security standards.

05 Payment Data & PKR Transactions

All financial transactions on JM77 are conducted in Pakistani Rupees (PKR). Payment data is treated with additional care given its sensitive nature.

• JM77 does not store full card numbers or complete mobile wallet PINs on its servers. Payment credentials are handled by the respective payment provider.
• When you make a deposit via JazzCash or Easypaisa, the transaction reference and confirmation are logged to your JM77 account for record-keeping and dispute resolution purposes.
• For Raast and bank transfer withdrawals, your registered bank account details are stored in encrypted form to facilitate the withdrawal process.
• Transaction history is retained for a minimum of five years for fraud prevention and record-keeping purposes, even if your account is closed.
• If a deposit dispute or chargeback is raised by your payment provider, JM77 may share relevant transaction records with that provider to resolve the matter.

06 Cookies & Tracking

JM77 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of these while using the platform.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories and display options. These improve your experience but are not strictly required.
• Analytics Cookies: Help JM77 understand which pages and games are most popular, how long players spend on certain features, and where technical issues occur. This data is aggregated and anonymised where possible.
• Marketing Cookies: Used only where you have consented to receive marketing communications. These help ensure that any promotions you see are relevant to your interests and play history on JM77.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may not work as expected.

07 Data Security

JM77 takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, loss or misuse:

• Encryption: Data transmitted between your device and JM77 is protected using SSL/TLS encryption. Sensitive data stored on our servers, including passwords and payment references, is stored in encrypted form.
• Access Controls: Only authorised JM77 personnel who genuinely need access to personal data to perform their roles can access it. Access is logged and reviewed regularly.
• Two-Factor Security: JM77 supports additional account security features to protect your login from unauthorised access. We strongly recommend enabling these in your account settings.
• Regular Reviews: Our security practices are reviewed on a regular basis. Where vulnerabilities are identified, they are addressed promptly.

While JM77 takes all reasonable steps to protect your data, no online platform can guarantee 100% security. You are also responsible for keeping your account credentials secure and not sharing them with anyone else.

08 Data Retention

JM77 retains personal data only for as long as it is needed for the purposes described in this policy. The following general retention periods apply:

• Active Account Data: Retained for as long as your account remains open and active on the platform.
• Transaction & Financial Records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity Verification Documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support Communications: Retained for up to two years from the date of the last communication, to assist with any follow-up queries or disputes.
• Closed Account Data: Following account closure, core account and transaction data is retained for the periods above. Non-essential data such as gameplay preferences and session logs may be deleted sooner.

Once the relevant retention period has passed, data is securely deleted or anonymised so it can no longer be linked back to an individual.

09 Your Rights

As a JM77 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact the JM77 support team with your registered account details:

• Right of Access: You can request a copy of the personal data JM77 holds about you. We will provide this within a reasonable timeframe.
• Right to Correction: If any of the personal data we hold is inaccurate or out of date, you have the right to request that it is corrected. For basic account details, you may also be able to update these directly through your account settings.
• Right to Deletion: You can request that JM77 deletes your personal data. Please note that some data may need to be retained for legal, fraud prevention or financial record-keeping purposes even after your account is closed, as described in the retention section above.
• Right to Restrict Processing: In certain circumstances, you can ask JM77 to limit how your data is used while a query or dispute is being resolved.
• Right to Withdraw Marketing Consent: If you have opted in to receive marketing communications from JM77, you can withdraw that consent at any time by updating your preferences in your account settings or by contacting support.

JM77 will respond to data rights requests as promptly as possible. Complex requests may take up to 30 days. We will never charge a fee for reasonable requests.

10 Minors

JM77 is strictly an adults-only platform. The minimum age to register and use the platform is 18 years. JM77 does not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has created an account on JM77 or provided personal data to the platform, please contact our support team immediately. We will investigate and take prompt action, including closing the account and deleting any associated personal data where appropriate.

During account verification, JM77 may request proof of age. This is a standard step to confirm eligibility and protect younger users from accessing gambling content.

11 Changes to This Policy

JM77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data we collect, or applicable legal requirements. When changes are made, the updated policy will be posted on this page with a revised effective date.

Where changes are significant, JM77 will make reasonable efforts to notify registered players via email or an in-platform notification. Your continued use of JM77 following a policy update constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you should stop using the platform and request account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, please get in touch with the JM77 support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available through the platform during support hours.
• FAQ: Common privacy-related questions are also addressed on the FAQ page.

When contacting us about a data rights request, please include your registered account username and the email address associated with your JM77 account so we can locate your records and respond efficiently.